Frequently Asked Questions

How do I make an appointment?

Our main office number is 262-785-1008. Our office assistant, will be happy to help you connect with the therapist that will best meet your needs.

What if I miss an appointment?

We understand that we live in a busy, fast-paced society and appointments will need to be rescheduled. In the event you are unable to keep your appointment, please call to reschedule prior to 24 hours of your appointment time. If you miss a scheduled appointment without 24 hour notice, you will be responsible for your usual session fee.

What should I expect at my first appointment and beyond?

You will be asked to provide a copy of your driver’s license and insurance card; as well as complete any associated paperwork at your first appointment. (intake paperwork can be downloaded here...) You will then meet with your therapist to discuss your concerns. In many ways therapy is a partnership between you and the therapist. You will define the problem areas to be addressed and your therapist will use his/her knowledge and training to assist you with making the changes you desire. This will involve a “treatment plan” in which problems, goals and methods to achieve these goals are defined. Psychotherapy is an active process and requires your involvement both during the therapy session and outside the sessions. Your therapist will likely give you “homework”, which may involve the practice of some of the new skills you are learning.

How long are my sessions and how often do we meet?

Your therapy session will typically last 45-50 minutes. The first session may last a little longer as your therapist gathers information for the initial assessment. Sessions may be scheduled once per week initially and then may become less frequent as progress towards your goals is achieved. The process if ending therapy, called “termination”, can also be a valuable part of our work. Stopping therapy should not be done casually, although either you or your therapist can decide to stop counseling, if it is in your best interests. If you are planning to end treatment, it is best to inform your therapist at least one session before you are planning to stop. This allows you and your therapist time to review your work together, as well as discuss any future work that may be recommended. If you are interested in taking a break from therapy, your therapist can be helpful in suggesting activities to make this break beneficial to your progress.

What do I do if I need to contact my therapist in an emergency?

Christian Life Counseling is not an emergency crisis center. If you or a loved one are having thoughts of suicide and/or harm to self or others, call 911 immediately or go to your nearest emergency room. Your therapist has a confidential voice mail box that is checked one time within every 24 hours.

Do you have group and/or family counseling?

Group counseling is offered on a variety of topics at various times throughout the year. Please contact our office team for a listing of current therapy groups.

Family counseling can certainly be scheduled. Please discuss the benefits of family counseling with your individual provider. They will then work with you to make any appropriate arrangements.

Are my sessions confidential?

The therapy relationship is confidential. Your therapist will not release information about your therapy issues without your written and informed consent. The consent will specify to whom the information should be released and what information is to be released. There are certain limits to confidentiality. These include:

If you make a serious threat to harm yourself or someone else, the law requires us to protect you or that other person. That generally involves telling others (including authorities) about the threat.

If you disclose the ongoing physical, sexual or emotional abuse of a child or elder. We are required by law to report any suspicion of the above to the Department of Health and Human Services and/ or the Police.

If you are using health care insurance. Health insurance companies require varying amounts of information including; dates of service, diagnoses, symptoms and treatment plans.

If you are suing someone, being sued or involved in a crime. If you inform a court official that you are involved in counseling, a judge has the authority to overrule client/therapist confidentiality and force us to disclose records.

For the purpose of professional consultation. To ensure high-quality treatment your therapy file will be periodically reviewed by the supervising psychologist, who is bound by the same level of confidentiality.

Additional information on confidentiality can be found in our “Privacy Practice Notice” (available upon request from the office). Do not hesitate to discuss any questions or concerns over confidentiality with your provider.

Where is Christian Life Counseling?

We have offices located in Brookfield and Germantown. You can contact us here...


Brookfield -- East Brook Office Park                         Germantown -- Stonewood Corporate Center
12630 W North Ave. Building E                                  W175N11163 Stonewood Dr.  Suite 202
Brookfield, WI  53005                                                  Germantown, WI  53022

What degrees/certifications do you have?

We have Masters and PhD level providers who have been professionally trained to address a variety of concerns.

We also have a Masters Level In-Training program. 

Do you prescribe medication?

Psychiatrists are medical doctors who prescribe medication. We do not have a psychiatrist on our staff. Please talk with your individual provider if you are interested in medication treatment. They will be able to make an appropriate referral for you.

What are the hours of operation?

Each of our therapists offers a varied schedule to accommodate our clients needs. These hours range Monday through Saturday from early morning, before your work day begins, to later evening appointments. Please ask your therapist about how the two of you can work to accommodate your busy schedule.

Our business office is open Monday through Thursday from 9:00am to 7:00pm and Fridays from 10:00am to 4:00pm.

Do I have to be a Christian to be a client at the clinic?

While we are a Christian-based counseling clinic, our clientèle includes both Christians and those with other beliefs. In counseling, we make every attempt to meet our clients at a level that they are comfortable with in their faith.

How do you bring Christianity into counseling?

All of the therapists at Christian Life Counseling believe the basic tenets of Christianity and have the skills to integrate God’s word into the therapy process. We also offer Board Certified Christian Counselors.

Does my health insurance cover counseling?

Each person’s health insurance provides different benefits. It is important for you to check if your plan covers your individual provider, as well as verify what any deductibles and co-pays are. Please note that insurance plans can be very specific about coverage. It is not safe to assume that because one provider in our group is covered by your plan, that a different provider in our same group also will be able to accept your health insurance. It is important for you to contact your health insurance provider in order to verify insurance benefit with varying providers at Christian Life Counseling if you and/or family have access to multiple providers in our group. The most prudent course of action is to call the 1-800 number on the back of your insurance card, prior to your first appointment, and obtain any authorizations, as well as check your benefit, including deductibles and co-pays. We do ask that you pay your co-pays and deductibles at each session.

What if my insurance doesn’t cover the therapist?

Your therapist will work with you to find a solution by either establishing a private pay arrangement or by making a referral.

What if I don’t have insurance?

Christian Life Counseling has a variety of options to work with people who do not have health insurance. Please talk with your provider about making any private pay arrangements. In addition to our licensed therapists making private pay arrangements, we also offer therapists who are working at gaining State licensure as well as graduate student interns who will be able to provide services at a reduced rate. All of their work with you is directly supervised by a licensed Psychologist.

Do you accept credit cards?

We accept checks, credit cards, cash and online payments via our Kareo billing system. You are welcome to make payments over the phone as well as keep a credit card on file with our business office for your convenience. 



Who do I contact if I have questions about a bill?

Our billing is handled online via Kareo. Please direct any questions to our billing manager, Jennifer Mengo, regarding billing 262-785-1008.