Frequently Asked Questions

How do I make an appointment?

Our main office number is 262-785-1008. Our office assistant, will be happy to help you connect with the therapist that will best meet your needs.

What if I miss an appointment?

We understand that we live in a busy, fast-paced society and appointments will need to be rescheduled. In the event you are unable to keep your appointment, please call to reschedule prior to 24 hours of your appointment time. If you miss a scheduled appointment without 24 hour notice, you will be responsible for your usual session fee.

What should I expect at my first appointment and beyond?

You will be asked to provide a copy of your driver’s license and insurance card; as well as complete any associated paperwork at your first appointment. (intake paperwork can be downloaded here...) You will then meet with your therapist to discuss your concerns. In many ways therapy is a partnership between you and the therapist. You will define the problem areas to be addressed and your therapist will use his/her knowledge and training to assist you with making the changes you desire. This will involve a “treatment plan” in which problems, goals and methods to achieve these goals are defined. Psychotherapy is an active process and requires your involvement both during the therapy session and outside the sessions. Your therapist will likely give you “homework”, which may involve the practice of some of the new skills you are learning.

How long are my sessions and how often do we meet?

Your therapy session will typically last 45-50 minutes. The first session may last a little longer as your therapist gathers information for the initial assessment. Sessions may be scheduled once per week initially and then may become less frequent as progress towards your goals is achieved. The process if ending therapy, called “termination”, can also be a valuable part of our work. Stopping therapy should not be done casually, although either you or your therapist can decide to stop counseling, if it is in your best interests. If you are planning to end treatment, it is best to inform your therapist at least one session before you are planning to stop. This allows you and your therapist time to review your work together, as well as discuss any future work that may be recommended. If you are interested in taking a break from therapy, your therapist can be helpful in suggesting activities to make this break beneficial to your progress.

What do I do if I need to contact my therapist in an emergency?

Christian Life Counseling is not an emergency crisis center. If you or a loved one are having thoughts of suicide and/or harm to self or others, call 911 immediately or go to your nearest emergency room. Your therapist has a confidential voice mail box that is checked one time within every 24 hours.

Do you have group and/or family counseling?

Group counseling is offered on a variety of topics at various times throughout the year. Please contact our office team for a listing of current therapy groups.

Family counseling can certainly be scheduled. Please discuss the benefits of family counseling with your individual provider. They will then work with you to make any appropriate arrangements.

Are my sessions confidential?

The therapy relationship is confidential. Your therapist will not release information about your therapy issues without your written and informed consent. The consent will specify to whom the information should be released and what information is to be released. There are certain limits to confidentiality. These include:

If you make a serious threat to harm yourself or someone else, the law requires us to protect you or that other person. That generally involves telling others (including authorities) about the threat.

If you disclose the ongoing physical, sexual or emotional abuse of a child or elder. We are required by law to report any suspicion of the above to the Department of Health and Human Services and/ or the Police.

If you are using health care insurance. Health insurance companies require varying amounts of information including; dates of service, diagnoses, symptoms and treatment plans.

If you are suing someone, being sued or involved in a crime. If you inform a court official that you are involved in counseling, a judge has the authority to overrule client/therapist confidentiality and force us to disclose records.

For the purpose of professional consultation. To ensure high-quality treatment your therapy file will be periodically reviewed by the supervising psychologist, who is bound by the same level of confidentiality.

Additional information on confidentiality can be found in our “Privacy Practice Notice” (available upon request from the office). Do not hesitate to discuss any questions or concerns over confidentiality with your provider.